How to Make and Cancel an Appointment
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
We offer same day appointments, telephone consultations, online appointments, as well as appointments you can book in advance. Our phone lines open at 8 O'clock in the morning and patients can either call in to book an appointment or come in to the surgery during opening hours to book an appointment.
All consultations are by appointment and each one lasts approximately 10 minutes, although longer appointments can be made if necessary. Please keep one appointment for one person and keep to time during the consultation otherwise subsequent patients will get very delayed.
You can usually choose which Doctor you would like to see but if you want an urgent appointment and your Doctor is busy, you may have to see someone else. Urgent cases will always be seen the same day.
However, if you wish to see a particular GP or Nurse of your choice, this cannot always be guaranteed.
We also offer same day telephone consultations.
Early morning and late night appointments may be subject to change. Please confirm the times by calling the surgery.
IF YOU WOULD LIKE A CHAPERONE PRESENT DURING YOUR CONSULTATION, PLEASE ADVISE THE RECEPTIONIST WHEN BOOKING YOUR APPOINTMENT OR WHEN CHECKING IN.
A chaperone is an impartial observer present during an intimate examination of a patient. He or she will usually be a health professional or a member of staff trained and familiar with the procedures involved in the examination of patients. The chaperone will usually be the same sex as the patient.
A chaperone is there for the patient. Their function is to:
- Reassure the patient if they experience distress
- Protect the patient’s dignity and confidentiality at all times
- Offer emotional support at an embarrassing or uncomfortable time
- Facilitate communication, especially if there is a language barrier.
Late Arrival For Appointments
Except under exceptional circumstances, patients more than 10 minutes late for their appointment will have to wait until the end of surgery to be seen. Patients arriving more than 20 minutes late will not be seen and will need to rebook.
PLEASE NOTE: THE SURGERY TELEPHONES ARE CLOSED BETWEEN 1.00PM AND 2.00PM.
If You Are Unable To Keep Your Appointment
We understand that sometimes you may not be able to keep an appointment that you have booked, or may have to reschedule. It would greatly assist us if you could telephone us in advance to notify us that you cannot make your appointment or no longer need to see a clinician. This may mean patients who need medical attention can be seen sooner
Croydon GP Hubs
Need to see a GP but can’t get an appointment? Our GP Hubs can help.
Call NHS 111 before you go to pre-book an appointment or wait to be seen without an appointment at one of our GP Hubs in Central Croydon, Purley, or Parkway.
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