Connecting Your Care

This Privacy Notice Connecting Your Care explains why health and care providers collect information about you and how that information may be used. For additional information about our ‘Connecting Your Care’ programme please also see ‘Connecting Your Care’ leaflet at the surgery and Frequently Asked Question or visit:

The health and care professionals who look after you maintain health and care records that contain details of any treatment or care you have received previously or are receiving. These records help to provide you with the best possible care.

NHS patient health and care records may be electronic, on paper or a mixture of both, and a combination of working practices and technology ensure your information is kept confidential and secure. Records which health and care providers hold about you may include the following information:

  • Details about you, such as address, contact details and next of kin
  • Any contact the health or care provider has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes/reports and assessments about your health and care
  • Details about your planned treatment and care
  • Results of investigations, such as blood tests, x-rays, etc.
  • Relevant information from other health and social care professionals, relatives or those who care for you
  • If you have had a social care assessment, the type of assessment and the date of the next planned review.

The information shared about you is used by the health and social care professionals looking after you to make sure they have the most up to date information available to them so that they can quickly assess you and make the best decisions or plans about your care. At the moment, each care organisation has a different system for managing your records, and there is no way for the information held in these records to be shared electronically in “real time”, i.e. immediately. This means that when a health or social care professional needs to know more about you, they must ask for this information by old fashioned methods, such as telephoning, faxing, or requesting paper copies of your records, all of which can take time, lead to losses of data, or gaps in what is provided.